Industry Focus: Airline Services

DATArrive Airline ServicesA continuously mobile workforce, operating in a complex and dynamic environment characterizes today’s airline services industry. On a daily basis, cabin services, ground handling and ramp services must have accurate and up-to-the-minute information to ensure customer satisfaction and on-time departures.

The DATArrive solution equips airline support providers with a powerful resource to reduce business costs, streamline day-to-day workflows resulting in improved customer service. By leveraging DATArrive technology, users are able to efficiently manage service orders, dispatch workers and maintain service level agreements.

Currently, these are some of the ways customers are utilizing the DATArrive solution:

  • Dispatch work order requests to field workers
  • Push real-time ETA updates to service personnel
  • Provide customized inspection checklists to mobile handsets
  • Manage inventory levels for aircraft and supporting warehouses
  • Ensure service level agreements are being met
  • Report on efficiency of man-hours per service event
  • Dispatch vehicles or equipment for service calls
  • Utilize real-time integration with airline data feeds


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