Best. Deployment. Ever

By way of follow up to the previous post highlighting several factors that can contribute to headache deployments, here is the list of reasons for success. This list represents the reasons customers are happy and become our biggest evangelists.

  1. Looking to improve process, not just technology – anytime a client’s driving motivation is to enhance or create actual process, we know it is a good sign. Technology is as only as good as the process it supports, and when you support the desired process with great technology, it is a win.
  2. Willing to invest time on the front end of a project – peeling back the various layers of business rules and mobile process can takes a bit of investment and commitment. But without this critical step, even the best mobile technology will struggle at some point.
  3. A single point of contact who “owns” the project – having a primary relationship with one person within the company is critical. Not only does this cut down on miscommunications and confusion, it bolsters the mobile technology’s place within the company as this person becomes the resident expert and champions the new approach.
  4. Having a genuine pain point – yes, in this case pain is good. The recognition that the existing environment is a detriment to the company, only provides more motivation to ensure that the new approach is the right fit and executed well.

Critical Strategies for Mobile Solution Success

In a recent interview, James Mylett, VP and GM of field and business operations at Johnson Controls, shares some lessons learned from a recent rollout of mobile technology. Two very simply yet foundational take-aways are worth mentioning:

  1. Culture Will Eat Strategy for Breakfast – taking a page from Peter Drucker’s book, Mylett insists that culture, how things really get done, what people really believe and what people really value, ultimately impacts whether or not your strategy will stick. If the culture is factored into the strategic planning, then strategy often struggles to gain traction.
  2. Bring in the End Users to Help Define the Process – by taking in feedback from existing field technicians they were able to develop a mobile strategy that the technicians felt would help them perform their jobs better. Employee engagement is critical to success.

You can read the entire interview here.